At Goldtex, we stand behind every product we sell. As an Authorized Dealer, we are committed to ensuring you receive the full support guaranteed by our brand partners. Whether your product carries a 3-month or a 3-year manufacturer warranty, we are here to help the process go as smoothly as possible.
How to File a Warranty Claim
To ensure the quickest possible resolution, manufacturers require specific details to verify your claim. Including all this information in your first email will ensure the fastest response.
Please include these 5 items in your initial email:
- ✅ 1. Proof of Purchase: A copy of your receipt or order confirmation.
- ✅ 2. Product Identification: A clear photo of the product label (usually a white sticker with the serial number or PO number and date of manufacture).
- ✅ 3. Description of the Issue: A brief explanation and a photo or video clearly showing the defect.
- ✅ 4. Part Number: If applicable, please refer to your instruction manual to identify the specific part number that is defective.
- ✅ 5. Your Contact Info: Full name, shipping address, phone number, and email.
Contacting the Brands
Please address your email directly to the brand’s support team (Example: "Hi Nuna Warranty Support..."). To help us advocate for you, please CC: info@goldtex.ca on all warranty communications.
Note: Please allow 24–36 hours for a response from the manufacturer.
| Brand Name | Warranty Contact Information |
|---|---|
| Baby Brezza | service@isalesservice.ca |
| Clek | customerservice@clekinc.com |
| Foundations | info@goldtex.ca |
| Freddo Toys | support@dtidirect.com |
| Graco | Online Contact Form |
| Hauck | service@isalesservice.ca |
| Maxi Cosi | Support@djgusa.com |
| North States | service@isalesservice.ca |
| Nuna | service@isalesservice.ca |
| Peg Perego | info.canada@pegperego.com |
| Safety 1st | Support@djgusa.com |
| Tiny Love | Support@djgusa.com |
| UPPAbaby | support@uppababy.com |
| Voltz Toys | Online Contact Form |