Canadian Shipping Policy:
Free shipping over $50 (CAN)
Exceptions may apply to oversized items, such as cribs & mattresses
Exceptions may apply for articles on sale or clearance items (prices shown in red).
Exceptions apply for remote locations. Please be aware that if your order is flagged as being in a remote location with unusually high shipping costs, we may need to cancel the order or contact you to discuss additional shipping charges before proceeding.
International Shipping Policy
USA: At this time, we do not ship to the United States. Baby products are subject to different safety regulations and compliance standards in the U.S., which may result in customs delays, refused entry, or additional liability concerns. To ensure full compliance and protect our customers, we are unable to make any exceptions to this policy.
INTERNATIONAL: International shipping rates are calculated automatically at checkout. To receive a shipping estimate, simply add an item to your cart and enter your country and postal code. If a rate does not appear in the cart, proceed to checkout where the final shipping cost will be calculated.
❗INTERNATIONAL- DUTIES: Please note that duties, taxes, and import fees may apply depending on your country. It is the buyer’s responsibility to verify any potential import charges prior to placing an order. We are not responsible for duties imposed by the destination country.
If a customer refuses to pay customs duties/taxes and the shipment is left at customs, abandoned, or refused by the customer, the order will not be eligible for reimbursement. Due to the extremely high return shipping costs associated with international shipments, which often exceed the value of the product itself, packages in these situations are typically abandoned rather than returned to us. In such cases, no refund will be issued for the order, shipping fees, or any related costs.
If you have any questions about shipping options, delivery timelines, or documentation, our team is always happy to assist before you place your order.
Returns & Exchanges
We stand behind the quality of every product we sell and are committed to providing a reliable, worry-free shopping experience.
If your item arrives defective or not as described, we will replace it at no extra cost to you. For sizing exchanges, we also cover the associated costs to make the process simple and stress-free.
If a return or exchange is requested for any other reason, the buyer is responsible for return shipping fees. Please note that we do not accept returns on open boxes or hygienic products (exceptions apply).
For international orders, we do not accept returns. However, if there is a product defect, please contact us — we will gladly assist you with a warranty claim. All of our products are protected by a limited manufacturer’s warranty, and we stand behind repairing or addressing defects within the applicable warranty period.
To read our full return policy, visit our return policy page.
At Goldtex, we stand behind the quality of every product we sell. All our items come with a manufacturer's warranty from reputable Canadian brands to ensure your purchase is protected.
Please note that once an item is removed from its original packaging, warranty claims are handled directly by the manufacturer to ensure you receive expert technical support and the fastest resolution. As an authorized dealer, we are here to advocate for you and assist with any information needed for your claim.
Note: Warranties generally apply to gear and furniture; clothing and shoes are not covered under manufacturer warranties.
For a full list of brand contact information and a checklist of what you'll need to file a claim, please visit our Warranty Support Center.
