Refund policy

Exchanges & Returns

We accept exchanges and returns within 14 days of purchase, both in store and online. To exchange a product, please contact us at info@goldtex.ca with your order number and the product you wish to exchange. The product must be unused and have all original tags. There is no shipping cost for exchanging the size of a product such as shoes or clothing.

Please note: We will only process returns under the condition that the product remains unused and unopened, still in its original packaging. Once the package has been opened, the warranty will be activated, and we will be responsible for any defects by providing replacement parts.

If you choose to return an item and it is both unused and in its original packaging, a return shipping fee will be applied and a re-stocking fee of 15% will be deducted from your total.

Non-refundable & Non-exchangeable Items

For hygiene reasons, the following items are final sale and cannot be exchanged or returned: socks, underwear, undershirts, breast pumps, bottles, bottle parts, pacifiers and mattresses.

To maintain the delicate nature of our products, we cannot accept exchanges or returns for baptismal outfits, formal dresses and suits. However, to ensure that you receive the correct size, we offer a free exchange if you send us your child's measurements. Simply email us at info@goldtex.ca and we'll guarantee the right fit!

Baby gear items, such as strollers, car seats, bassinets, high chairs, swings, bouncers, cribs, and change tables, are non-refundable once the original packaging has been opened. At this point, any defects will be covered by the manufacturer's warranty.

Defects & Warranty's

All products we sell are from authorized Canadian suppliers and come with their own warranty. If a product breaks during use, please contact the company directly to claim your warranty. Warranty times vary by company.